From the moment a service ticket is raised to the final invoice — KwikestCRM automates every step. Assign tickets, track technicians, manage assets, monitor SLAs, and delight customers with zero manual effort.
From ticket generation to closure — every step is tracked, automated, and visible in real-time. Your team resolves faster. Your customers stay happier.
Raise service requests from multiple channels — web, mobile, WhatsApp, email, or customer portal. Every request becomes a structured, trackable ticket instantly.
Track every minute from ticket open to resolution. Set response and resolution targets. Alert teams before SLA breach happens.
Intelligent routing assigns every ticket to the right technician automatically — based on skill, location, current workload, and availability.
Structured closure process ensures every ticket is properly resolved and documented. Capture customer sign-off, photos, and service notes before closing.
Monitor individual and team performance with real-time SLA dashboards. Identify bottlenecks, reward top performers, and meet every customer commitment.
"We went from missing 30% of service tickets to 98% SLA compliance in just 6 weeks. The auto-assign feature alone saved us 4 hours of admin work every single day."
Track every asset across its full lifecycle — from procurement to disposal. Eliminate ghost assets, prevent losses, and maintain a clean, accurate asset register without spreadsheets.
Maintain a complete, accurate asset register with full CRUD capability. Every change is logged with user, timestamp, and reason.
Track exactly who holds what, when it was assigned, and where it currently is. Full chain-of-custody at your fingertips.
Move assets between branches, locations, or staff members with a complete digital transfer record. No paperwork. No confusion.
Manage end-of-life assets with a formal disposal process. Document reason, method, salvage value, and authorisation for every retired asset.
Automated email notifications keep customers in the loop from ticket creation to closure — building trust and reducing inbound support calls by up to 60%.
Your service request has been registered. Our team will contact you shortly.
Ravi Kumar has been assigned to your request and will arrive by 3:00 PM today.
Your service request #TKT-1042 has been resolved. Closure report attached.
Detailed service report with technician notes, photos and spare parts used is ready.
Your service request has been successfully completed. Here are the details of the service performed at your premises:
Instant acknowledgement email with ticket ID, expected response time, and support contact.
Email with technician name, photo, contact and estimated arrival time when assigned.
Detailed closure email with service summary, work done, and satisfaction survey link.
Auto-generated PDF report with photos, notes, parts used, and technician signature — emailed on close.
Beyond tickets and assets — KwikestCRM handles staff attendance, claims, spare parts inventory, and invoicing so your back-office runs itself.
GPS-based attendance for field staff. Technicians mark attendance via mobile app. Managers see live punch-in/out with location proof. Fully integrated with payroll — zero manual reconciliation.
Field staff submit travel, food, and material expenses directly from the mobile app with photo receipts. Managers approve in one tap. Auto-reconciled against payroll and project budgets.
Technicians raise spare part requests directly from the ticket. Warehouse reviews and dispatches. Never delay a job because of missing parts again.
Track every spare part consumed on every job. Get full utilisation reports by technician, ticket, customer, and time period to control costs and prevent pilferage.
Generate professional invoices for spare parts and service charges in seconds — directly from a closed ticket. No separate billing software needed.
Whether you manage 2 technicians or 200, KwikestCRM Service CRM is ready for your industry — out of the box.
Everything you need to know about KwikestCRM Service Management.
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